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Terms & Conditions

Returns:
Although uncommon, we understand that an order might need to be returned to us for a number of reasons.  Please contact us via eBay Messages before sending anything back to make sure the correct process is followed.

1) You changed your mind

  • We offer a 30 day return policy for change of mind.  That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
  • To be eligible for a refund or exchange, all items returned must be received by us in brand new, unused condition, sealed in their original shipped packaging, and include all parts and accessories.  Any sealed package item must remain sealed.  All returned items must include all internal and external packaging, accessories, swing tags, labels and manuals, and must not have been test fitted, used, marked or damaged in any way. Any product returned must be in the same condition you received it and in the original, undamaged packaging.  If this is not the case, the return may be rejected or only a partial refund may be given.
  • Items must be returned to us via tracked postage or courier and insured for their full replacement value.  COD deliveries will be rejected.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Any items received in damaged condition will not be eligible for a refund.  If you have insured the return, you will need to claim on that insurance separately.  Returns not received by us will not qualify for replacement or refund.
  • You will need to pay any return costs, and these are non-refundable. For exchanges, you will need to pay the cost of sending a replacement product back to you.
  • A restocking fee of 20% will be deducted from all eligible refunds for change of mind.
  • Eligible refunds will be paid within 10 business days (excluding public holidays and weekends) less any delivery charged on the original transaction.
  • You must include the original tax invoice when you return the item.

2) The item arrived damaged or missing parts

  • All orders leave our warehouse in brand new undamaged condition.  If your item arrives damaged or missing parts, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.  Please send us a copy of the receipt via eBay Messages for any shipping costs you incur.
  • All claims for damaged items must be made no later than the next business day after you received your order.  Claims lodged later than this cannot be accepted.  It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
  • Please take photographs of the damage and send them to us via eBay Messages so we can report it to our insurer, carrier and warehouse.
  • Items must be returned to us via tracked postage or courier and insured for their full replacement value.  COD deliveries will be rejected.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Any items received in a more damaged condition than shown in the photographs you provide us before sending it back, will not be eligible for a refund.  If you have insured the return, you will need to claim on that insurance separately.  Returns not received by us will not qualify for replacement or refund.
  • You must include the original tax invoice when you return the item.
  • Eligible refunds will be paid within 10 business days (excluding public holidays and weekends) less any delivery charged on the original transaction.

3) The item is faulty

  • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
  • Should your product be faulty, please contact us via eBay Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.  Depending on the manufacturer's warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.
  • Items must be returned to us via tracked postage or courier and insured for their full replacement value.  COD deliveries will be rejected.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Any items received in damaged condition will not be eligible for a refund.  If you have insured the return, you will need to claim on that insurance separately.  Returns not received by us will not qualify for replacement or refund.
  • You must include the original tax invoice when you return the item.
  • Eligible refunds will be paid within 10 business days (excluding public holidays and weekends) less any delivery charged on the original transaction.

Payment:

Tuff Car Parts offer secure payment via PayPal, where you can use your Visa or Mastercard, bank account or PayPal balance to fund your payment.
Payment is instant via the eBay store (PayPal only). Please visit www.paypal.com.au to sign up if you do not have an existing PayPal account. Payment is charged to your PayPal account immediately and you will receive an email confirming your purchase from eBay. You will also receive an email confirming payment from PayPal.

Terms & Conditions:

Parts sold by Tuff Car Parts are intended for use on motor vehicles, the engineering of which is therefore modified and deemed strictly for race use only. Once a vehicle is modified from factory specifications an engineering certificate must be issued for legal street driving. If purchasing and fitting parts sourced from Tuff Car Parts, it is entirely your responsibility to ensure the correct paperwork is completed.

The use of the Tuff Car Parts eBay store is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this store indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Tuff Car Parts indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Tuff Car Parts.

Tuff Car Parts reserves the right to make changes to this store and these terms and conditions at any time.

By ordering from Tuff Car Parts you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link in these emails or contacting our Customer Service team and we will remove you from marketing communications.

Liability:

Tuff Car Parts is not liable for any losses or damages caused by our eBay store or any website linked to or from this store. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Customs and Duty Charges (International Buyers):

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Tuff Car Parts cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. 

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Tuff Car Parts will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Consolidated Shipping:

Please note our eBay store is set up as single item only purchase. If you order more than one item, we reserve the right to consolidate the items into one parcel. We will attempt to have items shipped together if more than one order is placed within a short timeframe. If we are able to consolidate orders, the tracking number for the orders will appear the same in eBay.

Acceptance of the Goods:

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address:

We are not able to change a shipping address once you have placed your order.

Orders are processed very quickly in our eBay store, with the orders being sent through to dispatch as soon as they are placed. This makes it extremely hard to change any shipping details in an order once it has been placed.

Please ensure you have the correct shipping address in both your eBay account and your PayPal account before placing your order. You are asked to confirm this address twice.

If you believe any details of your shipping address are incorrect you will need to contact us via eBay Messages immediately and we will attempt to intercept the order to stop it.

Tuff Car Parts takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Warranty Information:

Unless otherwise stated, all of our products are fully backed by manufacturer warranty. 
Some manufacturers prefer customers to deal directly with them, and others prefer to work through us. 
Should your product be faulty in any way, please contact us via eBay Messages and we'll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
Every product we sell comes with automatic guarantees that cannot be excluded under Australian law.
Third party manufacturer warranties apply where offered, noting that Tuff Car Parts will assist in those situations deemed as the most effective medium of obtaining a result. Tuff Car Parts is in no way responsible for a manufacturer warranty but will assist where they can on your behalf. Collateral damage sustained as a consequence of third party parts failure is not covered.

Parts fitted by unqualified/untrained persons and a resultant parts failure due to poor workmanship will not be covered by warranty. Tuff Car Parts will pass on any fees/charges for the return of replacement/repaired items.

All warranties offered are the manufacturer's warranties and not that of Tuff Car Parts. Each manufacturer provides its own warranty periods and these will vary for each product.
All repairs are carried out by the manufacturer and not by Tuff Car Parts. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Tuff Car Parts cannot control the availability of parts of replacement goods.

Tuff Car Parts has no control over manufacturer repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Tuff Car Parts cannot be held accountable for repair periods or communication from the manufacturer.

What is not covered by Warranty?  

  • Normal wear and tear of Product use
  • Misuse, lack of care, mishandling, accident, abuse or other abnormal use
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Product that has been modified or altered
  • Collateral damage sustained as a consequence of third party parts failure is not covered

Pricing:

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Copyright and Trademark Notice:

This listing and eBay store is owned and operated by Tuff Car Parts. Unless otherwise specified, all materials appearing within this store, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Tuff Car Parts. 

All software used within this store is the sole property of Tuff Car Parts or those supplying the software. 

You may use the content of this store only for the purpose of shopping on this store or placing an order on this store and for no other purpose. 

No materials from this store may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Tuff Car Parts prior written permission. 

All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing within this store may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Tuff Car Parts shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

Tuff Car Parts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 
Tuff Car Parts shall immediately issue a refund to you in this instance.

Links:

This eBay store or listing may contain links to other sites on the Internet that are owned and operated by third parties. 

You acknowledge that Tuff Car Parts is not responsible for the operation of or content located on or through any such site.

Disclaimer:

Whilst the information and the third party information contained within the Tuff Car Parts eBay store have been presented with all due care, Tuff Car Parts does not warrant or represent that the information or the third party information are free from errors or omissions.

The information and the third party information is made available on the understanding that Tuff Car Parts shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information and/or the third party information and whether caused by reason of any error, negligent act, omission or misrepresentation in the information or the third party information or otherwise.

Further, whilst the information and the third party information are considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the information and the third party information. The information and the third party information may change without notice. Tuff Car Parts is not and will not be, in any way, liable for the accuracy of any information printed and stored or in any way interpreted and used by a user.

Tuff Car Parts takes no responsibility for the accuracy, currency, reliability and correctness of the information and/or the third party information nor for the accuracy, currency, reliability and correctness of links or references to information sources (including Internet Sites) outside of this store. Links to other Internet Sites are not under the control of Tuff Car Parts and are provided for reference only.

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