When will I receive my order?
Local orders are delivered within 2 – 4 Days. International orders will vary depending on destination.
Who will deliver my order to me?
Local orders are delivered by couriers or Australia Post, depending on Destination. International orders are delivered through Australia POST.
Can I track my order online?
Yes, all local orders are tracked online. Most international orders are tracked online. If not, you can get delivery updates through contacting us via eBay messaging.
Is my delivery insured against damage or loss?
Yes, all local delivers are insured. International orders are insured upon request.
What can I do if the delivery seems to be taking too long?
We provide tracking details for all our orders. You may contact the delivery agent or us if you believe your order is taking too long.
Where are you located?
We are located in Auburn NSW.
Do you ship your products from?
We ship the majority of our products from most states in Australia.
If I need to return something, what do I do?
Contact us via eBay messaging to discuss the reason and process of your return.
Can I cancel my order?
Yes, as long as the order has not been dispatched. If the order has been dispatched you may return the item as outlined within our return policy.
The part I ordered doesn’t fit. Can I send it back or exchange it?
Yes, please see our return policy for further information.
How can I contact you?
Due to restrictions with eBay, the only method of contact is through eBay messaging.
Do your products come with a warranty?
All new (non refurbished) products come with local Australian Warranty as outlined by the manufacturer.
If I need to make a warranty claim, what do I do?
You can contact the manufacturer or us to discuss the claim.
What payment options do you accept?
We accept PayPal and direct deposit. For fastest delivery, we recommended PayPal.
What are the shipping costs.
All items under 20kg are delivered for free within Australia, unless specified otherwise at the time of checkout or by eBay messaging. Additional Fees do apply for large items going overseas.
Do you accept local pickup?
In general no but please contact us as we might be able to schedule a time for pickup, 48 – 72 hours after the order has been placed.