All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:
Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging and the customer copy/receipt denoting proof of payment within 60 days of the invoice date.
All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis-use while in the customer’s possession will prohibit refund/exchange of the relevant items.
You need to send us photos of if we request to email us.
Please do not send any goods back until you receive a Returns Number and relevant instructions from us denoting our Returns Procedures.
All refund request for mistaken order or change of mind will attract $8.00 administrative fee per item.
We recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel). We are not Liable for any missing parcel. You need to notify the Tracking ID once you posted the goods.
Refunds will be processed within 5 working days once the returned goods have been shipped out to our designated warehouse.
WE WILL NOT ACCEPT ANY RETURN IF THE PRODUCT IS USED/ ANY DAMAGES TO RETAIL PACKAGING/ FACTORY SEAL TAMPERED AT ANY CIRCUMSTANCE.