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SurfStitch is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily refund*. No exchanges are available on our Ebay store.

 

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:


1. Complete the Returns section on your invoice (attached to your shipping email) & enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around.

2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.

SurfStitch eBay Returns

Locked Bag 7

Gold Coast MC, QLD 9726

Australia

4. For security and peace of mind, we strongly suggest insured registered post as SurfStitch is not liable for lost return parcels.

5. Once received in our warehouse, we will inspect and process the goods within 72 hours. You will then receive an email to notify that your return has been processed.

If you are wanting to return boxed or packaged goods, they must be returned in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

 

Return Terms and Conditions

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

 

Underwear and Earrings: Due to hygiene reasons, SurfStitch is not able to accept returns on underwear or earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.

 

Faulty Returns

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team at ebaycustomerservice@surfstitch.com before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item.

Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-3 business days.

Watch returns: Each manufacturer may have different warranty periods or service standards for faulty items. SurfStitch works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please contact the brand directly.