Our Returns Policy
We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
Free Returns for Online Orders via ParcelPoint or Australia Post under 5kg
rebel has teamed up with ParcelPoint and Australia Post to offer you free returns for parcels under 5kg at over 6600 locations throughout Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.
ParcelPoint allows you to return your online order at over 1200 convenient locations with extended trading hours throughout Australia within the ParcelPoint network.
Alternatively, you can lodge your return at one of 4400 Australia Post Outlets throughout Australia via Australia Post eParcel.
It's never been easier to make a return.
Both return methods are free of charge, for parcels under 5kg and include tracking.
To return your order, under 5kg by ParcelPoint or Australia Post, simply:
- Visit the rebel website and click in Free Returns to start the process;
- Select either the ParcelPoint Free Returns or Post Office Free Returns tab for your method of return;
- Complete the form, please ensure you include the 12 or 13 digit transaction ID;
- Pack the items to be returned;
- Print out the shipping label and attach; and
- Drop off your parcel to any ParcelPoint location (if ParcelPoint selected), or to your nearest post office (if Australia Post selected).
Note: You must submit your parcel via the method selected. You CANNOT submit ParcelPoint returns to Australia Post or vice versa.
Returns Over 5kg or 120 Cubic Centimetres - Charges may apply
Please contact our Customer Service team and speak with a consultant or use the contact seller option on your order. They will arrange the return for you. Please note that you will need your original 13 digit order ID. You can find this number on your order or shipping confirmation email or on your invoice.
Return to Store
All orders can be returned in store to any rebel front desk.Please take a copy of your rebel invoice if you return to a store.
As the payment was made using PayPal, a refund cannot be processed in-store. This will need to be processed by our online customer support team.Please also notify seller using the contact us option on your order via eBay.
Refunds will be processed via the original payment method.
When to return a product
You are entitled to a replacement or refund where products have a major failure, such as:
- when it is faulty;
- wrongly described; or
- different from a sample shown to you.
- We are not required to replace your product if you simply change your mind.
However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a gift card, providing the product is returned to us in its original new condition with proof of purchase. Please talk to us if you are unsatisfied with a product or the service you have received from us.
Where to return a product
Products purchased online can either be returned to any rebel store (front desk) or online using ParcelPoint or Australia Post (for parcels under 5kg) or by calling Customer Service or by usign the Contact Seller option on your puchase(for parcels in excess of 5kg).
How long do I have to return a product
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.