Which delivery services do you use?
We ship most parcels with road courier, a signature will be required to receive the goods. If you are in a hurry, choose express courier. If you have a PO box, choose Express Post.
For international shipments we use DHL express.
How soon will you send the goods?
Orders placed before 12pm midday are picked, packed, and shipped the same business day.
Orders placed after 12pm midday are picked, packed, and shipped the next business day.
How soon will I receive the goods?
Road courier takes 1-6 days, depending on your distance from Melbourne. Express Delivery uses air couriers, and takes 1-3 days, depending on your distance from a major airport.
Express Post deliveries to most locations take 1-2 business days, WA, NT, and Far north queensland take longer.
What if I am not home?
If you are not present when delivery is attempted, a card will be left, with instructions to pick up the parcel from your local post office.
What if the goods don’t arrive within the expected time?
Often the delivery has been attempted, and goods have been taken to the local post office or courier depot. Check your tracking number for your status. If they don't have your parcel, call us, email us, and we will find out where it is.
Will I have to pay any other costs?
Australian customers have no other costs to pay. International Customers may incur local customs, taxes or duties. Every country has different taxes, duties and customs fees, and it is the responsibility of the buyer to investigate your local import laws, and pay any local costs related to importing this item.
What if my parcel is lost in transit?
This is very rare, but when it does happen, we send the parcel again, at our expense.
Can I pick up my order?
Yes, orders can be picked up from our Mitcham store 8.30am to 5pm, Monday to Friday