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Welcome to Petbarn's official eBay store

PetBarnPetBarn

DELIVERY

HOW MUCH DOES SHIPPING COST?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

We offer free shipping in metro areas on orders over $49 (less than 500g), and a flat rate shipping charge of $4.95 to the major metro areas of Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra on orders under $49 (less than 500g). Outside these major metro areas, the shipping cost you pay will be dependent on your location and the size and weight of your order.

Enter your postcode in the ‘Postage & Payments’ tab on the eBay product page for an estimated delivery cost.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars.

Please note that we are unable to deliver to PO boxes or Parcel Lockers.

DELIVERY INSTRUCTIONS AND TIME FRAMES

Petbarn offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time, we do not deliver internationally. Orders will take between 2 - 10 business days to arrive, depending on your destination and shipping method.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

HOW WILL MY ORDER BE SHIPPED?

Petbarn use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am- 6pm. During your checkout process, there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?

No, you do not. If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Petbarn online orders will take from 2 - 10 business days to arrive, depending on destination and shipping method. Metro orders are usually received within 5 working days and up to 10 days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

Petbarn will notify you when your order has been dispatched.

WHAT HAPPENS IF MY ORDER DOES NOT ARRIVEIN THE ESTIMATED TIME FRAME?

Please contact our customer service team via eBay Messages

LOYALTY PROGRAM

Purchases on ebay at Petbarn_official do not accumulate Friends for Life loyalty points. This is a program only available directly in store or on the Petbarn website.

CLICK & COLLECT

WHEN CAN I PICK UP MY ORDER?

Your Click & Collect order should be ready in 60 minutes

*Please note that occasionally during periods of high demand this may not be possible. Any order placed 1 hour before pickup store closes or outside trading hours will be processed next day. Please ensure you have received an email confirming your order is ready to be collected before proceeding to store

WHY CAN'T I CHECK OUT?

Please note you will only be able to complete a click & collect order if all the items in your cart are available for click & collect at your chosen store and are in stock.

I'VE MADE MY ORDER, WHAT'S NEXT?

We’ll send an email when your order is ready for collection

Remember to bring your order confirmation, in either printed or digital form, as well as personal valid identification*

In-store please proceed to the check-out counter where a staff member will process your order

*Need someone else to pick up your order? Easy, just provide the nominated person your order confirmation, in either printed or digital form. Make sure they are over 18 and provide valid ID at collection.

How long do I have to pick up my order?

Click & Collect orders will be kept for 7 days from the day you’ve placed your order. If your order is not picked up within 7 days from the original date of purchase, we will contact you, then your order will be refunded and the products returned to shelf.

Please allow 4-7 business days for the refund to show in your account