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Welcome to Manchester Factory’s official eBay store

Return Policy (Within Australia)

Change of mind refunds are accepted within 30 days of purchase. Please read our returns policy below and follow our returns process.

Please contact us prior to returning the item(s) so we can supply return details. If you do not contact us prior to sending your goods back you will run the risk of losing your items and not receiving a refund.

We will refund the amount of the item excluding postage costs. Refunds must be made within 30 days of receipt of goods. Time of receipt will be used from purchase date on eBay.

All items must be returned in original, unused and unopened condition. Original packaging must be not be damaged. Our returns department will inspect the returned item(s) to ensure these conditions are met. If goods returned are found to break one of these conditions a partial refund of the total amount paid will be applied to your refund. The partial refund amount will all depend on the condition of the returned goods which will be reviewed by eBay.

Buyer is responsible for postage of change of mind returned items. This postage charge is non-refundable.

Due to government health regulations some products such as quilts, pillows, mattress toppers, mattress protectors, wool underlays, underlays, pillow protectors are not returnable.

If the goods you receive are faulty please contact us via eBay message. We will require a image of the fault that our customer service team can sight the fault. Once sighted we will then provided information on how we will proceed with the faulty item(s).

Any other information you may have please feel free to contact us.

International Returns (Outside of Australia)

All international orders are strictly non-returnable.

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