Orders will be processed, and items packed and shipped only when full payment has been received. We use AusPost eParcel service and other courier services depending on your shipping location. We do not provide or arrange for, any express or special courier services other than those stated. Any express service will NOT be for remote or regional areas and only apply to Metro areas. Generally, orders are not processed on weekends or Australian public holidays. There may be exceptions made solely at our discretion.

Delivery estimates
Please allow the following days (estimated) for processing, shipping and delivery within metro areas:

• Melbourne - up to 4 business days
• Sydney, Canberra, Adelaide - 4-5 business days
• Brisbane, Tasmania - 4-6 business days
• Other capital cities - 7-8 business days

1. All other interstate/regional/country areas will take longer than the respective capital metro estimated times.
2. Estimated days are based on payment received dates, not purchased dates.
3. If any unforeseen delays occur that impact shipping your item, we will contact you to let you know.
4. Please note that during holidays, long weekends and festive seasons, couriers may take longer than normal to deliver your items.
5. If you are in a hurry and the item is critical for your needs, please consider carefully if you want to continue with your purchase.

IMPORTANT! Please read
You or someone MUST be at the address when it is delivered. If there is noone there:

• Courier will leave a Calling card with instructions to call them
• When there is no response after a period, courier will return the item to us
• We WILL charge you postage and admin fee if it needs to be delivered again
• Calling cards are often thrown away with junk mail, so please check.

1. Please ensure your address is correct - spelling and postcode matters
2. We will NOT be responsible for deliveries to incorrectly provided addresses.
3. Please ensure your City matches your Postcode.

Bulky items**
**Heavy and bulky items to WA, NT & TAS shipping addresses incur a surcharge.

Tracking
All shipping comes with tracking. You will be provided a tracking code to track online. Tracking information updates may sometimes take longer depending on the courier's processes. Please note that tracking may be limited in some remote and regional areas.

Pick up
Pickups are only available at our Melbourne warehouse:
After Buy It Now, contact us for pickup location and details.