Green Gadgets Terms and Conditions
All orders placed before 2pm on any business day will be dispatched on the same business day from our Sydney warehouse. All orders placed after 2pm or on any non-business day will be dispatched on the following business day. We uses Australia Post Express delivery when possible. For our mutual protection, all orders will require a signature upon delivery. All delivery times quoted are estimates, not guarantees. We have no control over delays caused by our preferred delivery service. No purchases will be shipped without full payment, which must be made via PayPal only.
Due to sales volumes, from time to time an item may be out of stock. We will provide you with timely notification of any out of stock item and advise of alternate stock options available, or process a refund should this be your preference.
We endeavour to provide accurate cosmetic grading on all items. This grading process can be subjective as the way our technicians may determine an item’s condition may differ from that of a buyer. We strongly advises that you look at the condition example photos and grading video available for a representation of the typical appearance of the item selected for purchase.
30 Day Satisfaction Guarantee
In addition to the warranties which apply to your item (described further in the section below), if at any time within the first 30 days from purchase date you are not satisfied with your item (device) please contact us on the contact details referred to below to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Please advise us of your preference for an exchange or a refund. Once received and inspected, subject to the following matters, we will facilitate an exchange or refund:
(a) If the return is for change of mind you will be required to pay postage. We will cover return postage costs if the device is received faulty.
(b) We do not accept responsibility for return items until they reach our warehouse. We strongly suggest using tracking and/or insurance for the delivery of the device to our warehouse
(c) We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned to you if still locked after 5 business days from its receipt
(d) Please ensure your device is factory reset and powered off prior to shipment
(e) IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEIs
(f) Items sold For Parts are not covered by our 30 day satisfaction guarantee
Minimum 6 Month Warranty
In addition to the consumer guarantees under the Australian Consumer Law, our products are supported by a minimum 6 month warranty against defects. Please refer to the listing description of your device to verify the length of the Green Gadgets Express Warranty offered.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
To make a claim under the Green Gadgets Express Warranty, prior to returning the device, please contact us on the contact details referred to below to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. You will be provided with a reply paid shipping address to ship your device. Once received and inspected, we will facilitate a repair, refund or replacement .The Green Gadgets Express Warranty is void in the following instances:
- Cracked screen or physically damaged
- Water damage
- Software that has been tampered with
- Unauthorised repairs (3rd party repairs)
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
- Customer has used the product abnormally
(a) Green Gadgets does not accept responsibility for return items until they reach our warehouse so we strongly suggest using tracking and/or insurance for the delivery
(b) Green Gadgets will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days from receipt
(c) IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s
(d) Items sold For Parts are not covered by the Green Gadgets Express Warranty period
(e) Items listed as Imperfect do not have their imperfections covered under Warranty and are sold as is. Examples of imperfection include: LCD blemish (spot, discoloration, burned image); a crack in the glass; the touch or face ID may be faulty (but you can still access phone with a passcode); a power button that works but is a little hard to press; back camera glass is cracked but does not affect the function of the camera or very heavy wear on the frame and or screen. May contain third party replacement parts. Imperfect Devices returned for Warranty for their Imperfect conditions will not be accepted.
All devices sold are 100% genuine items.
Accompanying accessories (such as cables and earphones where offered) are 3rd party accessories. No devices are shipped with wall chargers.
For Parts listings
All items listed ‘For Parts or Repair’ are sold as is and we do not guarantee the functions will be working. These items are not covered by our 30 Day Satisfaction or Alegre Express Warranty period and, subject to any rights you may have under the Australian Consumer Law, we do not accept returns on these listings under those warranties.