Q. Do I need to provide my address and phone number?
For most items (except Australia Post satchels) we cannot accept P.O. Boxes and require a physical delivery address, contact phone number and email address for the freight bookings. If those details are not stored on eBay please email us your details to avoid any unnecessary delays with your delivery.
Q. Can I pay with Credit Card?
We welcome payments with Credit Cards through our secure payment facility with Westpac or over the phone. Unfortunately, to keep our costs down, we are forced to pass on a surcharge to recover our incurred merchant fees.
Q. Can I pick up my item from your warehouse in person?
Not a problem at all. However, please contact our friendly support team regarding pick up arrangements and our terms & conditions “prior” making the purchase if you consider collecting your products.
Q. Do you ship internationally?
We do ship items overseas and we are always assisting our customers to deliver the products at the forwarders office of their choice. We have successfully sent our products to the USA, New Zealand, Fiji, Maldives', East Timor & Vanuatu.
Q. Is GST included?
Yes. All prices displayed include Goods and Services Tax (GST) and we are an Australian company registered for GST.
Q. When will my order be shipped?
We typically ship the same day (if payment has been cleared before booking cut of time) or next business day after payment has cleared. No shipping on weekends and public holidays.
Q. How do you ship?
We use Australia Post (for small items, such as satchels) and various Couriers/Freighters to ship goods to our customers.
Q. Can I pay C.O.D.?
Sorry, we do not accept C.O.D. payments at this time.
Q. My question has still not been answered!
If you have any further inquiries, please contact our support team on 1300 650 249 and will be happy to assist you.