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Shipping & Returns

All packages are sent via one of a selection of couriers including Direct Freight, Victorian Express, Startrack Express or Australia Post. The most economical courier will be used in all situations. All orders above $100 in value will be sent with a registered courier and a signature will be required upon delivery. Please contact us if you require a tracking number.

All shipping costs charged are an accurate reflection of the actual cost to post the item including packaging and labour.

Shipping is only available to physical addresses; a PO Box can only be used on smaller items (less than 500g) able to fit in a Australia Post Satchel. Please contact us if you have any queries or questions relating to this. If a larger item is ordered and a PO Box is supplied we will require an alternate address as our couriers cannot deliver to PO Boxes.

Shipping times are not guaranteed.

Please contact us if you have no received your order within 6 business days.

International Shipping
Sorry we do not offer international shipping.

Pickup from our Warehouse
eTail Australia has a Melbourne warehouse located at 166 Christmas Street Fairfield, Victoria. Please feel free to visit our warehouse Monday to Friday from 9am till 4pm  to view stock or pick up your purchases.

Returns
All purchases are eligible for our 7 day money back guarantee. If you are not happy with your purchase please contact us within 7 days and arrange the return of the item and you will be credited back the price of the item excluding shipping prices. Buyer is responsible for all return postage costs.


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