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POSTAGE & DISPATCH

After payment is cleared 98% of all items are dispatched within one business day, however please allow 5-10 business days for it to arrive. Your item will be sent via courier or Australia Post depending on its size and weight.

Once your item reaches the nearest depot, the Courier provider (not Australia Post) will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

Buyers will be able to trace the delivery online with a unique tracking number.

  • A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
  • Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
  • Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
  • The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
  • We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, Edisons offer a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. Edisons warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.

The Edisons warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The Edisons warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Edisons to provide service (not including standard periodic maintenance).

Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubs, safety gear etc.] are not covered by Edisons' standard warranty once used. Should your part or consumable component arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item.

Until the nature of any fault is determined, the resolution Edisons can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products is unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the Edisons warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Warranties do not apply where items are resold/rented for the purpose of profit.

Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.

RETURNS

Edisons returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned i.e dropped off. For items collected from our warehouse, it is generally the buyer's responsibility to return the item for a warranty claim (exceptions apply). You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, Edisons may provide details allowing the return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please email support@edisons.com.au. Photos and/or videos of the item may also be requested to assist in the return process. When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:

  • Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
  • Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders canceled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 30 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.

WARRANTY DENIAL

The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Edisons to return your item for inspection, reimbursement to Edisons may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Where the item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment is to be made to Edisons within 14 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% per week of the original product cost until the credit expires. Where money is owed to Edisons for repairs and/or postage, Edisons is entitled to hold onto the item until payment is made.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

TERMS OF SALE

Products sold by Edisons are not intended for use where fail-safe operation is required. As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially affect the user, business or employee then the product is not suitable for your requirements. This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation.


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