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  • All products are shipped from our Sydney store.
  • Your items will be processed within 24-48 hours when full payment is received and confirmed. Please make sure that your eBay address and Paypal address are consistant and correct before completing your payment as we only ship item to your register checkout address for your security. A re-delivery fee would be charged if your delivery is incorrect.
  • We strongly recommend for the buyer to purchase insurance for expensive item as we cannot be held accountable for uninsured goods that are lost, damaged or stolen through Australia Post or other delivery agents.
  • We would not be responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.


About free Click & Collect

With Click & Collect you can buy from phoneinc and collect your item from a collection point near you, including Woolworths and BIG W stores.

Note: Initially, Click & Collect is only available at selected Woolworths and BIG W stores. Please check the listing to see if store locations are available near you.


How Click & Collect works

  • Select an item that's available for Click & Collect (you'll see this option on the listing when it's available).

  • Find a store location near you.

  • Complete your purchase and select your chosen store for collection.

  • You'll get a notification via email (or SMS, if you've selected this) when your parcel is ready to collect. This will include a unique collection code.

  • Take your collection code to your selected store to pick up your parcel.


Collecting from Woolworths / BIG W

  • We will post your item to your chosen Woolworths/BIG W store.

  • eBay send you a notification with specific instructions on when and how to collect your parcel.

  • Take your collection code to your selected store to pick up your parcel.

Things to keep in mind:

  • Your parcel can only be collected from your selected Woolworths/BIG W store.

  • You must collect your item within seven days. Uncollected items aren't covered by eBay Money Back Guarantee.

  • Someone else can collect your parcel on your behalf, as long as they have your collection code.

Express Post ETA

Please allow 1-3 working days for delivery, not including weekends and public holidays.

We are very happy to provide you with your parcels tracking number upon request.

We send all of our parcels via express post with tracking, and we send all bulky items via courier, so they will require a signature on delivery. If nobody is in attendance they will be diverted to your local Post Office. We are happy to mark your parcel as ATL (or Authority to leave). Please consider the risk of your parcel being stolen if you decide to choose this.