Discrepancy Records uses Australia Post for all deliveries.
All our stock is held in our warehouse in Melbourne. We aim to ship all orders within 1 day of receipt of payment. You will receive an email confirming despatch of your order once we have processed it.
You may also pick your order up from our warehouse in Maribyrnong (near Highpoint Shopping Center) - select the pickup option in the checkout. If using this option please contact us to arrange a time to collect. Our warehouse is open Monday to Friday 9am to 4pm.
Most orders are shipped using Australia Post's eParcel service. This includes tracking and if this service is used for your order we will email you the tracking number. You can use this to track your order on the Aus Post web site. Some smaller orders, like CDs and 7" records will be sent regular post (this service is not tracked).
You can track your order here: http://auspost.com.au/track/track.html
PLEASE NOTE: Most overseas orders are sent with a reference number, generally this is not a tracking number. Some items will be sent using Australia Post's Pack & Track service (this is not available to all countries), this service is fully trackable. Some items will be sent using registered post - this is NOT a service which is trackable within Australia, however often you will find you can track this on your local postal services web site after around 10 days from the date of despatch.
You can expect to receive your order as follows:
- Melbourne metro locations; within a working day of despatch
- Sydney metro locations; within 2 to 3 working days of despatch
- Brisbane and Adelaide locations; within 4 to 5 working days of despatch
- all other regional and country locations; between 7 and 14 working days from despatch. The longer period only applies to Far North and remote locations.
Overseas can typically take between 2 to 3 weeks to arrive. Service to the UK is generally quite quick and can arrive in around a week, which is often the case for other countries around Europe. Service to the US generally takes around 2 weeks.
If you do not receive your order within the specified timeframe please first check your tracking information, where provided, check with your local post office as often they can hold shipments and occasionally not notify the recipient. If you need any additional help please contact us.