Online Shopping Terms and Conditions
These terms apply to the ordering, purchase and delivery of Goods from the Complete Fire Supply eBay store and form a contract between you and Complete Supply Co (Aust) Pty Ltd of 15 Swift Way Dandenong South 3175 VIC. These Terms contain important information about the ordering, processing and delivery of Goods, including limitation of liability.
If you have any questions, please contact our Customer Service Centre on (03) 9768-3333 and we will be happy to assist you.
1. Compliance with Terms
1.1. You will be bound by these Terms each time you submit an Order. Each Order you place will be a separate contract between you and Complete Fire Supply for the supply of Goods.
2. Availability of Goods
2.1. From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.
2.1. We may withdraw or suspend from sale any Good displayed on the Complete Fire Supply eBay store either temporarily or permanently, at any time. Complete Fire Supply will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.
2.3. Where a Good which is the subject of an Order has been withdrawn, or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us under clause 7.
2.4. Complete Fire Supply reserves the right not to honour any incorrect offers represented on the Complete Fire Supply eBay Store made by genuine human or system error. Where your Order is affected by an error on the Complete Fire Supply eBay Store (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, under clause 7, and Complete Fire Supply will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that:
a. all pictures and images of Goods displayed are for illustrative purposes only;
b. any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and
c. where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).
4. Price and payment
4.1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee. See the Delivery Policy for further details.
4.2. All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
4.3. Complete Fire Supply reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular price, we will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Complete Fire Supply eBay Store. They include credit card, PayPal or Bank Deposit. The name on any credit card used for payment must match the name on the Order. Cheques cannot be used as a payment method.
4.5. Any payment for an Order must be cleared by Complete Fire Supply before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this on the Complete Fire Supply eBay Store. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
5.1. See the Delivery Policy.
6. Order cancellations and returns
6.1. Unless provided for under these Terms or as otherwise agreed by Complete Fire Supply, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy.
6.2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
6.3. Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect length, product, size etc.
6.4. Goods can only be returned in accordance with these Terms and the Returns Policy.
6.5. Complete Fire Supply will process any refunds within a reasonable time of agreeing to do so.
6.6. If the original payment was made on a credit card, refunds will be processed on the same card as the original payment was made.
7. Product Recalls
7.1. If a Good is subject to a product recall, a notice will be posted in the Product Recall notice section of the Complete Fire Supply eBay Store. You can return recalled Goods as instructed in the Product Recall notice.
8.2. We may also collect (even if you do not register to the Complete Fire Supply eBay Store) location and other information such as the URL or advertisement you came from or linked to, IP address, /browser type, pages you visited from the Complete Fire Supply eBay Store etc.
8.3. Complete Fire Supply reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.
9. Risk & Liability
9.1. Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent.
9.2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9.3. Complete Fire Supply excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
9.4. You represent and warrant to Complete Fire Supply that Complete Fire Supply will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
9.5. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
10.1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
for convenience, at any time, on giving notice to you; or
immediately if Complete Fire Supply reasonably believes that you have breached these Terms and:
that the /is not capable of remedy; or if you have been provided with notice of the and you have failed to remedy that within 14 days
11.2. We reserve the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Complete Fire Supply eBay Store. The Terms which apply at the time you place an Order are those that govern that Order.
11.3. Complete Fire Supply may give notice to you by electronic mail.
11.4. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.
11.5 A failure or delay by Complete Fire Supply to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by Complete Fire Supply does not preclude its future exercise or the exercise of any power or right.
11.6. The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Dandenong South, Victoria.