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Domestic letter with tracking prepaid envelopes

"Domestic letter with tracking” prepaid envelopes include postage and tracking, making them an easy and affordable way to send and track your items. Domestic letter with tracking provides the same tracking experience as items sent by Registered Post with a scan on delivery rather than a signature on delivery.

For Small DL Max Envelope and Medium C5 Envelope:

IMPORTANT: This envelope should NOT be used to send items with a total value exceeding $100. If items exceed $100 in value, we recommend you purchase Extra Cover.

DO NOT USE this envelope to send rigid items such as keys and USBs as sending these items may result in loss or damage, delays in delivery and/or missing tracking scans.

For Large C4 Envelope:

IMPORTANT: This envelope should NOT be used to send items with a total value exceeding $100. If items exceed $100 in value, we recommend you purchase Extra Cover.

Buy online now or pick them up at selected Australia Post Retail outlets.

Small (DL Max) Prepaid Envelope

Dimensions:
130mm x 240mm
Weight:
up to 125g
Thickness:
up to 5mm
Suitable for sending:
Letters, small non-fragile, or flat and flexible items, including photos, certificates, tickets, gift cards
Domestic letter with tracking small prepaid envelope
Quantity AUD$ per pack  
10 pack $29 $2.90 per envelope View
50 pack $142.50 $2.85 per envelope View

Medium (C5) Prepaid Envelope

Dimensions:
240mm x 162mm
Weight:
up to 500g
Thickness:
up to 20mm
Suitable for sending:
Letters, non-fragile or flat and flexible items.
Domestic letter with tracking small prepaid envelope
Quantity AUD$ per pack  
10 pack $47 $4.70 per envelope View
50 pack $223 $4.46 per envelope View

Large (C4) Prepaid Envelope

Dimensions:
324mm x 229mm
Weight:
up to 500g
Thickness:
up to 20mm
Suitable for sending:
Documents, letters, non-fragile, or flat and flexible items
Domestic letter with tracking large prepaid envelope
Quantity AUD$ per pack  
10 pack $56.50 $5.65 per envelope View
50 pack $268 $5.36 per envelope View

Delivery within Australia

This single-use, prepaid envelope includes postage for lodgement and delivery within Australia.

For Small DL Max Envelope: The envelope must not exceed 125 grams or 5mm in thickness when posted.

For Medium C5 and Large C4 Envelope: The envelope must not exceed 500 grams or 20mm in thickness when posted.

This envelope is carried under the Australia Post General Terms and Conditions and is subject to the Domestic letter with tracking Terms and Conditions.

The envelope will be delivered to the regular delivery timetable (for letters), unless the customer has purchased and affixed a priority label on the prepaid envelope, in which case, the envelope will be delivered to the priority delivery timetable (for letters).

Tracking

This single-use, prepaid envelope has a unique identification number that enables tracking scans as the envelope progresses through the Australia Post network.

The number of tracking scans will vary depending on how and where the envelope is lodged, processed and delivered.

The envelope may receive a tracking scan:

  • on lodgement, if lodged over the counter at any Post Office with electronic point of sale or handheld scanner;
  • at a processing facility, if processed by automated mail processing equipment; or
  • on delivery, where a tracking scan can be captured.

Download our app to scan and track your article or go online here .

Compensation

Australia Post will exercise due care and skill in supplying this service. However, the nature of postal services is such that circumstances may impact on the successful delivery of your article.

Compensation – standard

The expected value of the contents of the standard Domestic letter with tracking service is $100. In the event of loss or damage to your article, we may provide you with compensation of up to $100 in total value, which is included as part of the Domestic letter with tracking service, in addition to postage charges incurred (conditions apply^).

Compensation – standard plus Extra Cover

In addition to the above standard compensation, Extra Cover may be purchased for items valued over $100 and up to $500 in total value (conditions apply^^).

You may also have additional rights to a remedy under the Australian Consumer Law.

For Small DL Max Envelope and Medium C5 Envelope:

IMPORTANT: This envelope should NOT be used to send items with a total value exceeding $100. If items exceed $100 in value, we recommend you purchase Extra Cover.

DO NOT USE this envelope to send rigid items such as keys and USBs as sending these items may result in loss or damage, delays in delivery and/or missing tracking scans.

For Large C4 Envelope:

IMPORTANT: This envelope should NOT be used to send items with a total value exceeding $100. If items exceed $100 in value, we recommend you purchase Extra Cover..

^ For more information on compensation for the Domestic letter with tracking service, visit any participating Post Office, call 13 POST (13 7678) or visit AusPost Letter Tracking

^^ For more information on Extra Cover and fees payable, visit any participating Post Office, call 13 POST (13 7678) or visit Sending Options

Additional information

Customers can find out more information or view the terms and conditions by:

PayPal Seller protection

Refer to PayPal's Seller protection policy found in Schedule 1 of PayPal's user agreement for full terms and conditions.

A proof of shipment email can be generated in MyPost Business by saving the Order Summery as a PDF. Details for proof of shipment can be found on the Safety Advice page of PayPal's website by clicking on "Selling Safely" and locating "How We Help Protect Sellers".

Sellers must be able to provide proof of shipment that can be validated by Australia Post in order to be eligible for PayPal seller protection. Proof of shipment for the satchel dropped in Australia Post street posting boxes only applies where  Australia Post can provide validation of delivery.