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astarturning

astarturning

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  • Customer FAQ
FAQ
Buyer Frequently Asked Questions

1. Q: When can I receive the package after payment?

A: It will take us 1~5 working days to do inspection & packing & arranging shipment.
    Ship by Air parcel, delivery time is 5~20 working days.
    Ship by EMS, delivery time is 5~10 working days.
    Ship by Fedex/DHL/TNT/UPS, delivery time is 3~7 working days.
2. Q: How to confirm whether this product fits my car or not?
A: If you are not sure if the product fits your car, please feel free to contact us and send us your car pictures(front, back and whole car pictures) , we have professional technical engineer to check the fitment for you.

3. Q: Is this real 100% full carbon fiber material and dry carbon?

A: Our goods are wet carbon,which are 2 layers fiberglass, one layer real carbon, surface is carbon fiber. We also can provide 100% dry carbon for special items!

4. Q: Is painting included/do you provide painting?(NOT for carbon fiber)

A: We are the manufacturer, so the products will be with a priming gray or black color, we do not provide painting as well. We highly suggest you to paint it at the local car modification shop after the installation is done. In order to avoid color difference and scratches during shipping or installation.

5. Q: Is the installation accessories included In the package? How to install?

A: YES, 3M tape & screws are packed in the package as necessary, some parts just need 3M , some parts need screws, we will put them into the package. We have installation instruction based on different parts,please refer to description.

6. Q: What should I do if I do not satisfied the goods?

A: 1) after received goods if you do not satisfied, you can contact with our service girl for the return, we will pay the return shipping fee if it is our fault.
    2) If it is little scarched during shipping,we will have repair instructions for you or return back.
    3) If it is damaged during shipping, we will make the full refund or exchange a new one for you.
All of our products will be double checked and packed before shipping, some parts are also packed by plywood case in order to protect the products well, if the goods are still damaged during shipping by rude shipping company, please kindly inform us timely, and help us take detail picture for damaged parts, and then we could ask insurance company to make the compensation for you.

7. Q: What should I do if I receive a product which can not been fixed on my car?

A: If you can not fix the product on your car, please kindly inform us in time and send us the details of the installation pictures, as well as your car pictures(front, back and whole car pictures), we have professional technical engineer to help you solve the problem.

8. Q: Is the TAX included in the order charge?

A: Buyer is responsible for paying any local Customs taxes.
    If your item is returned due to customs issues, we can only refund the item price, the shipping cost won't be refunded.
    Please track your parcel constantly, once customs issue arise, please contact with your local customs in time to avoid returning.

9. Q: How much tax we need to pay?

In Australia market : all the items do not need to pay import duty if the total commercial invoice is less than 1000AUD, and our invoice amount will be less than 200AUD.
In USA market: all the items do not need to pay import duty if the total commercial invoice is less than 800USD, and our invoice amount will be less than 200USD.

In European countries: all the items need import duty, which is 35-45 euro based on our small commercial invoice.