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Auto Lines
  
Payment Policy

AutoLines provides varies payment checkout options. We accept internet transfer, bank deposit and all major credit cards through PayPal.


PayPal is the faster, safer way to pay online without sharing financial details. If you choose to pay by Bank Deposit, please put your Order ID as reference for the payment.


For Bank Deposit


Bank: Commonwealth Bank

Account Name: AFY Group

BSB: 062-704

Account Name: 10028110

Reference: Your Order ID



Returns Policy

We check all products before they are dispatched to our customers to ensure they are in perfect condition but we understand that sometimes your new purchase needs to be returned for whatever reason so we want to make that as easy as possible.


We offer free returns with the option of a refund, exchange or store credit as long as the item(s) has been returned:


Within 14 / 30 days of purchase, Unused; and

In the original packaging and in the original condition.


Change-of-mind :


AutoLines offers 14 day Change-of-mind shopping experience. If you change your mind within 14 days of purchase and product matches the description provide on our website, and is free from manufacturing defects or faults, products must return to us in original conditions for a refund. Buyers need to pay for the return cost. A 15% restocking fee applies and a $9 re-shipping fee is payable for delivery within Australia.


AutoLines does not accept change-of-mind refund for products which has been used under unsalable conditions with free from manufacturing defects or faults.


Exchange for a higher/lower value of products :


If you changed your mind or you purchased a wrong item, and wish to exchange the product to a higher or lower value of goods. You can send back the products in original conditions and package. Buyers need to pay for the return cost. A 15% restocking fee applies and a $9 re-shipping fee is payable for delivery within Australia.


Defects, faults or wrong item :


Where products were defected or you have received the wrong products, and products were required to be sent back, AutoLines will pay for the return postage. Please contact us if you would like to make a claim. Please see our warranty section for more information.


Please note a valid trackable tracking number is required for all eligible return item


Returns from Australia :


Returns are easy – just complete the ‘Contact Us’ form. Depending on the situation, we will then email you simple instructions and proceed with the return accordingly.


Refund Process Time :


We will process your refund within 3 - 7 business days of receiving your return.


Please keep in mind that it may take a little longer before you see the funds in your account as your financial institution may take a few days to process it.


Shipping Policy

Free Australia-wide Shipping :


We offer FREE SHIPPING on all items Australia-wide.


If an item is in stock, the following delivery times apply :


Australia : 3 – 7 Business days.All orders above $35 come with tracking number& need signature on delivery. Relatively small size items will be sent via normal Australia Post and does not need tracking.

New Zealand : 4 - 8 business days for delivery.

Rest of the World :is generally around 7 - 21 business days for delivery.


Please Note :


Autolines cannot guarantee delivery time and cannot be held responsible for any delay outside of our control.


Please Note :


Most of products listed in this website are located in Australia. We aim to keep our stocks to meet the needs of the demand in Australia. When products are out of stock at the time of the purchase, we will either contact you or products will be sent from overseas warehouse using the fastest ways to deliver the goods to your door. Both are the same products and same warranty


INTERNATIONAL ORDERS :


We ship to any country world-wide. Please contact us for your country shipping rates as each product varies in size and weight.


Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.


Please Note :


You are responsible for ensuring you have entered the correct shipping address. If you enter an incorrect shipping address at checkout and the products are returned to us, a re-delivery fee applies.


If your order is not deliverable to you by the courier due to an incorrect shipping address or non-collection, or is not claimed by you from your local post office or courier dispatch centre, and is subsequently returned to us, a re-delivery fee will apply.


Order Tracking :


We use Australia Post, Fastway Couriers or Courier Please for our delivery services. For all trackable Australian delivery addresses: When your order is ready to ship, you will receive an email containing a tracking ID. Simply, you may track it on the below relevant website.


Currency :


All prices listed on this website are in AUD.


EXPRESS POST SERVICE :


We provide Australia Post Express Service. Please choose the Express Post service upon checkout.


The Express Post network offered by Australia Post covers 80% of Australian business addresses, private addresses and post office boxes. Before choosing Express Post, please go to Australia Post website and check if your address is within Express Post network.


Any Express post payment made to Autolines which does not fall within the Express Post network is not refundable by Autolines. It is purchaser’s responsibility to make sure to check the Express Post network before making the payment.


Warranty Policy

Latest Products! Amazing Prices!


We know the manufacturers so you can save money and time; AutoLines is committed to getting you the latest products quickly and at the best prices.


1 Year Warranty


If your received product is faulty as a result of a manufacturer default, we offer a 12 month warranty on all our products.


100% Australian Owned :


If you love supporting Aussie business then you will love shopping with AutoLines. We are Australian owned and run which means we create local jobs and support our local community.


1 YEAR WARRANTY AUSTRALIA-WIDE


Unless otherwise stated, products listed and sold by Autolinescome with 1 year warranty. This warranty is applied only to product listed and sold Autolines where 1 year warranty against defects is given in the product listing on this website.


Warranty given by Autolinescannot be excluded under the Australian Consumer Law. As a consumer, you are entitled to a full refund or replacement or repair for a major failure and compensation for any reasonably loss or damage within ordinary cause of business. Partial refund agreed by consumer may be less than the purchase price is deemed to have completed the claim.


Make the claim :


Preferably, you can contact us by an email (please see our return policy for details). When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim. In the event where Autolines requires faulty products or wrong products to be sent back to us, we will paid for the returned postage fees.


Warranty period commences on the date the payment is fully received by Autolines. You products may contain warranty documents inside the product packaging provided. Any such warranty papers are not given by us will not void the warranty entitlement on the products.


Autolinesdoes not provide refund, replacement,exchange or resend if you have fell below conditions :


Product was damaged by using it in a way it was not meant to be used.


Product was stolen or damaged due to wear and tear.


You have had a defect drawn to your attention before youpurchased the product.


You changed your mind and wish to return used,unsalable products which is free from manufacturing defects or faults.


Products are not purchased from Autolines


Claimed Products are found to be in good working order.


Faulty products returned in exchange for a higher value of products.


If any returned goods are found to be in good working order, Autolinesreserves the right to seek reimbursement for any costs incurred by us in relation to such goods. In such event, we may hold your goods until payment is received.


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