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  • OUR POLICY
Service We Provide

Member is a PowerSeller





    PRODUCT QUALITY:
  • All SURF BRAND Item are BRAND NEW & MOST WITH TAGS (BNWT); 100% authentic and purchased from ORIGINAL SOURCES (SHOP - OUTLETS) in Australia

  • If item is faulty on delivery it needs to be returned not later than 3 working day's ( your post stamp date is important) after arrival.
  • IMPORTANT - Special Promotion only:
    Included FREE GIFT Offer :
  • If payment has not been made within one (1) working day full postage charge is payable or no FREE GIFT will apply.
  • If the item is not faulty and a credit is requested the GIFT needs to be returned otherwise the value of GIFT will be reduced from purchasing price.

    Return of FREE POSTAGE item
  • Before we refund, our own Postage expenses, packaging & handling fees must be reduced to cover our expenses

    Tracking Mail Only :
  • All orders dispatch no later than 1 working day after payment has been received/confirmed, except weekends & public holiday. For express mail we recommend to contact us before bidding
  • Payments should contain the eBay ITEM NUMBER to help us identify your order
  • Your prompt payment ensures speedy dispatch of your order
  • Please don't hesitate to contact us if you have any questions before bidding
  • We are happy to combine orders, please check our shipping discount
  • If you don't accept our postage charges, please don't bid.
  • We DON’T accept customers pre-paid envelopes for despatch.
  • We DON’T use pre-paid express envelopes (no signature required - item not insured – no evidence of arrival the postage)

    LARGE ITEM :
  • Large items dispatch in tough Australian postal bags or boxes.

  • If you prefer special packaging or wrap-ups we request $5.

    DOMESTIC:
  • MULTIPLE ITEMS: Please, DO NOT pay or mark as ‘Payment soon’ until we could combine all postage charges, as we are not able to access the combined postage option later.
  • All orders must be prepaid
  • We don't ship COD
  • Pick-up only for large item and on our agreement – please contact us before bidding
  • In case of lost Insured Item, we will replace the item only – postage is not insured and therefore payable by replacement.
  • Shipment strictly by AU Post Service only

    INTERNATIONAL :
  • Registered Air Mail: Delivery time is estimated between 14 - 24 working days, depend on the incoming parcel process in each Country.
  • Premium Express Mail: Delivery time is estimated between 5-10 working days, depend on the incoming Customs process in each Country.
  • Missing items claim after 28 working days.
  • Please advice Seller if Insurance request ($9 per $AU100) We don't replace or refund items without insurance cover.
  • Seller is not responsible for any VAT or Import Fees

    COST OF INTERNATIONAL POSTAGE CHARGES :
  • Please notice that we charge the same or even less amount of the AUSTRALIAN POST TARIFF - we don't charge any extra

    REFUND:
  • All items are described to our best ability.
  • We will exchange if we have overlooked a significant flaw. Please feel free to contact us first to solve any problems before leaving negative feedback; negative feedback doesn’t solve any problems.
  • Items need to be returned not later then three (3) working days after arrival, post stamp date is important.
    PRE-LOVED ITEM:
    Building material or Household item, no refund.
    VERY IMPORTANT checking all provided details before purchasing. If not 100% sure understanding the details, please confirm with us before purchase.
    All PRE-LOVED CLOTHING REFUND: As we sell International Winter Clothing, there are well known differences in sizing details by countries and manufactures. Header sizing is an estimate, listing sizing details should be the closest we can describe the measurements. We recommend to contact us for confirmation on measurements details.
    Faulty item can be returned within three (3) Working days. Postal date stamp must be within the 3 working days returned.
    Pre-loved Winter Coats/Jackets are not chemical dry-cleaned before listed. Most item are in very good to good condition and don't request cleaning. For personal hygienically reason, you may still like to dry-clean your item. Please notice that all Leather Clothing will be treated with chemicals and there might be a disturbing smell remain for some time. Genuine FUR or WOOL item ( Fleece) may have a natural smell. All NEW ITEM No refund if item has been worn at any stage before returned to us.... Faulty item will be forwarded to our retailer to confirm faulty production or wear and tear before refund.
    RETURN OF FREE POSTAGE ITEM :
    If Customer changes mind and return the item, our own postage expenses need to be reduced before we refund.
  • No refund for auction item – we are happy to offer Store Credit for purchasing price only (postage charges are not refundable)

    Our Sellers Protection
    If any of the following reason happened to you, eBay System will not accept your offer to purchase in our store, this is out of our hand to decide:
    Have received 2 Unpaid Item strike(s) within 1 Month(s)
    Have a primary postage address in a location I don't post to
    Have 4 Policy Violation report(s) within 1 Month(s)
    Have a feedback score of -1 or lower
    Have a feedback score of 2 or lower and haven't gone through phone verification
    Are currently winning or have bought 2 of my items in the last 10 days and have a feedback score of 1 or lower.