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Wilzen Computers

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Terms & Policy

Postage & Handling Fees

To reduce the amount of 'lost' items, we do not send orders by any other method so please check the postage cost before bidding to make sure you are happy with it.

We generally use Australia Post's eParcel service to send all orders under 22 kilos in weight, sometimes we may use another carrier. In each case a signature will be required for the delivery, if no one is home then your item will be taken to your local post office or carrier depot for collection or re-delivery (a card should be left for you but this does not happen evertime).

Save 20% on shipping charges for combined purchases. Full price shipping will be charged for the item with the highest shipping cost, other items will be charged at 20% Less (Australia only and only up to a total combined weight of 20 kilos). The items after this will attract the full rate for the highest price postage cost.

Damage
We are not liable for any loss or damage caused by any purchase by the buyer. All items are sold with a description that is believed to be accurate and great care is taken in assembling the information. However genuine mistakes, errors and omissions are accepted by the buyer. If you are not sure of what is meant by a description, quantity or price, please contact us for clarification prior to bidding or buying. Any warranty given is for normal wear and tear and usage.

Returns
We offer an returns policy. If you are not satisfied with your purchase, or you feel it is not as described we will refund your final bid price once you return the goods, but postage costs are NOT refunded. If the item is faulty or not as described then we will also refund final bid price however please do not send any item back until we have sent you a returns advice with Instructions. Any items returned without the returns advice will result in no refund of those costs.

Non-Delivery

As we have such a high turnover in sales through other channels, there may be times when items may not be sent. This may be because the stock count was wrong or the last lost of the item is either damaged or Can't be located. When this happens, you are contacted at the earliest time after your payment has been received, and advised of the situation. We naturally will refund your payment in full, offer an alternative, or give you the option of waiting for more stock to arrive.

Delivery

Your item is generally sent the next working day from cleared payment received (system failures etc excluded) unless otherwise notified. Please be aware that generally orders can take 4 - 5 days (capital cities are quicker). For delivery after 7 days please check with your local post office to see if your parcel has been taken there. Please do not contact us for non delivery until you have checked with your local post office.
Pick up

We at Wilzen Computers encourage pickups to save on posting, also we have efpos and except most credit cards (there is a 2% surcharge on Credit cards) facilities which you can pay for the item when you pick up if you wish please state this when you check out.

We also have a Delivery service for the Perth WA Metro only area at a cost of $15.00

Feedback

We strive to resolve any issues you may have with your purchase, so please contact us prior to leaving negative or neutral feedback. As a measure of trust and goodwill in our customers, feedback is left for you as soon as payment is received.

GST & Invoices

All Prices include GST and Invoices are supplied with Items

Sorry we don’t Ship anything overseas Â



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