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  • Store Policies

Combine purchases and pay only $1 for Shipping!

Start with the highest shipping charge and add $1 for each additional item. Example: Shipping for 3 Trains = $5.95 ($3.95 + $1 + $1). The more items you win, the lower your per item shipping charge!

You have 10 days to bid for more items. No payment is required until your 10 days is up. The day you won your first item is the day the 10 day cycle begins. Example: If you win your first item on Monday, you can bid for 10 days and payment is due the following Thursday. When you are done, ONE payment can be made for the entire order. If unsure how to combine, please email us and we will take care of it. Buy MORE and SAVE on shipping!

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Store Policies
  1. Shipping & Handling
Shipping Rates
All orders will be shipped directly from our warehouse in Connecticut via either USPS or UPS.  In all instances an email notification (with tracking) will be sent once your item has shipped. For larger (heavier) orders, your package will ship with UPS and tracking will be provided.   We ship items everyday are not responsible for postal delays, notably during the holidays. We charge a flat fee shipping rate for both Domestic and International orders.  All rates are noted in the eBay listing along with combined and free shipping specials.  Insurance is optional on all orders.

Please see our Frequently Asked Questions page for more info on shipping rates. Frequently Asked Questions
  2. Payment Information

Methods of Payment
PayPal is our preferred method of Payment.  We accept all major credit cards through PayPal.  US Buyers can also send Money Orders.  Please make check payable to "Thomas and Toys" and note the item number(s)on the money order to expedite processing.  International Buyers must pay through PayPal.  This is your only payment option.

Payments and Combined Shipping
We request payment no later than 10 days from your first auction win or store purchase.  We encourage buyers to combine items to save on shipping, but ask that you let us know if you are going to exceed our 10 day limit.  Once you are done shopping, please combine your items through the eBay check-out or email us for a combined invoice.

Sales Tax
We charge sales tax for Connecticut residents only (6%).

Please see our Frequently Asked Questions page for more info on making payments. Frequently Asked Questions

  3. Return & Refunds

Returns & Refund Policy
Please see eBay listing for details.

Broken Item Policy
We have over 10 years of shipping experience and follow certified USPS/UPS shipping practices.  Your order will most likely arrive unharmed.   However, there are still instances (very infrequent) that an item will arrive broken.   For this, we strongly recommend that buyers insure packages.

Wrong Item Policy
If you receive the wrong item we apologize for our error.  Please inform us by email and we will resolve the issue immediately.

Lost Item Policy
Please let us know if your item is lost and we will assist in filing a claim if insurance was purchased.

  4. Contact Information

E-mail:                    Please initiate contact though our ebay listing using "Ask Seller a Question"

Timing of Response:   Less than 48 hours

Days Off:                  Sundays/Holidays