Please select your Tambo Teddy carefully, as returns due to ‘change of mind’ are not available.
Tambo Teddies will accept product returns and provide you with an exchange voucher or repair where:
• The product is faulty or is not of acceptable quality, and you can present your Tambo Teddies receipt or other adequate proof of purchase within 7 days of receiving your product.
• The product does not match the sample or our description; and you can present your Tambo Teddies receipt or other adequate proof of purchase within 7 days of receiving your product.
Although Tambo Teddies are a quality handmade product, they do not come with a lifetime guarantee. For damage that is incurred after the 7 day returns period, repair maybe available however the cost of repairs to Tambo Teddies are the responsibility of the owner.
Upon receipt of the returned item, we will either send you the correct item or issue you a refund. We encourage you to obtain a tracking number and insurance when returning an item (s). We require that you contact us before returning an item to let us know. You may phone us on (07) 46546223 or email us at firstname.lastname@example.org