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Please choose the related category from following and read it first. Most of the time, you can find the answer of your questions here. Welcome to email us if you cannot find the solution here.

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Terms and Condition

  • Bidders must read and agree to all of the Warranty Policy, Postage & Handling Fee, Shipping Information, Payment Details and Feedback Instruction before bidding.
  • The successful high bidder must complete the sale transaction (including payment) within 5 days from the date of receipt of email notification following the end of the sale. Otherwise, high-bidder will be considered as NON-PAY buyer. If you want to pay your item later, please contact us at
  • Bestbuy-au is not directly liable for any loss, theft, or damage to any goods.
    If problems do arise, please contact us, and we shall endeavor to resolve any 
  • We will not be responsible for any compatibility problem. Hence before you bid you should check the listing carefully or e-mail us.
  • Bestbuy-au adheres to all trading rules applied by eBay.
  • While all care is taken, any errors or omissions in the item details are unintentional.
  • All pictures contained within this listing are for illustration purposes only.



  • If the listing does not contain any warranty information then we will provide 90 days warranty. Please check the listing first for the correct warranty period.
  • We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact/return to us within 7 days. For assistance with warranty and returns please email us first.
  • If an item needs to be returned for warranty after the 7-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
  • We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.
  • All accessories and bonus gift are not covered by warranty.
    e.g. Battery, earphone,cable,carry bag etc.


Shipping Information

  • Buyer has to pay for Shipping and Handling Fee
    Shipping and Handling fee: See listing below.
  • Item will not be shipped until payment has been received in full.
  • All shipments will be made within 48 hours (Excluding weekends and public holidays) and depart from Melbourne after payment has been confirmed departing form Melbourne.
  • Only limited items are available for pick up. Please refer to the listing of the particular product or contact our customer service at
  • Delivery is not available on weekends, public holidays or during after hours.
  • Please allow up to 10 working days for delivery, after the proof of payment is provided.
  • Bestbuy-au is not directly liable for any loss, theft, or damages during delivery.



We accept the following methods of payment:

  • Internet banking
  • Bank deposit
  • Paypal

For more details, please click


Feedback Instruction

  • Please leave us a feedback after you receive the item, your feedback is real important to us.
  • Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).


Returns and Exchange Policies

  • We do accept Returns and Refunds on items sold. Buyers must return item within 7 days after delivery date (restocking surcharge of 20% of sale price). Please contact us at before you sending the item.
  • Items returned must be in the original packaging. All returns must be must be packed securely for shipping. Buyer is responsible return shipping charges.
  • Returns must be authorized by seller before goods can be returned. 
  • Shipping and handling costs are non refundable.
  • No full refund for goods that have been used or change of mind.


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