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Please choose the related category from following and read it first. Most of the time, you can find the answer of your questions hear. Welcome to email us if you cannot find the solution here.

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General Questions

1. What should I do after I have won an item?

After you have won an item, you should go to the bottom of the particular listing and use our “check out” function.
If you intend to buy multiple items at a time, please “check out” after you have finished your shopping. You may receive discount on postage and handling fee.
“Check Out” is a very important step in your online shopping process. If you “check out” your item(s) properly each time when you finish shopping, we will get all related information of your postal address, payment status, and so on.

2. Please leave me a feedback.

Please leave us a feedback after you receive the item, your feedback is real important to us.


Shipping & Delivery Questions

1. How much is the postage and handling fee?

Please check the postage table on the listing and get the postage and handling fee of the item to your address. If you are not sure how much to pay for the postage, please do not pay until you receive our "payment information", it will show you the item price, shipping postage and the total amount.

2. Can I pickup my item?

Our warehouse is located at Clayton south. However, only limited items are available for pick up. Please refer to the listing of the particular product or contact our customer service at

3. Can I change my delivery address after payment?

No. You should provide correct information at your “check out” phase. Your item(s) will be automatically sent out by our system after your payment is cleared, so we are unable to change the delivery address after your payment.
Please make sure that you use our “check out” function each time of your shopping and fill in the correct delivery information.

4. When can I receive my item(s)?

We will send out your item(s) within 24 working hours after your payment is cleared and identified. The estimated delivery time would be different to different state:

VIC – 1 to 3 working days;
NSW, ACT, SA, WA – 3 to 5 working days;
QLD and WA – 7 or above working days;


Payment Questions

1. How should I pay for my item(s)?

Please refer to the following link:

2. What payment methods do you accept?

We accept PayPal, Internet Transfer, and Direct Deposit.
For further information, please refer to:


Product and Warranty Questions

1. Is my item(s) from ANTENERGY covered by any warranty?

Please refer to Bestbuy-au shop policies for more information of warranty at:

2. Am I able to ask for refund if I am not satisfied with the item(s)?

Please refer to Bestbuy-au shop policies for more information of warranty at:


Contact Questions

1. Do you have telephone support?

We are sorry that due to our business nature, telephone support is not available. If you have any inquiries, please contact our customer service at and we will get back to you within 48 business hours.
The advantage to provide customer service through email is that we are able to tracing conversation record with customers. Therefore, we can manage our service better and prevent any misunderstanding.

2. My questions have still not been answered.

If you have further inquiries, please contact our customer service at Thank you for your business and hope every your purchase from us will be your Best buy.


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