National Power Tools Pty Ltd warranty covers products that are a fault or defect in the
product. The warranty will not cover products that have been previously been
repaired or altered by others, damaged due to misuse of tools, accidental
damage, improper maintenance or external influences such as water or fire. The
person submitting the warranty must be the original purchaser and be able to
provide a copy of the original tax invoice. The buyer must contact National
Power Tools Pty Ltd first to try to resolve the issue by phone or email and
receive authorisation from us before returning the item.
If the product/s are deemed faulty or defective National Power Tools Pty Ltd will
either 1. Repair the product using new or re-furbished parts of an equivalent
standard, 2. Exchange the product with a product of similar condition,
performance and reliability of the original or 3. Refund the purchase price of
the product. Where the product was sold as a package or as part of a kit we will only fulfill the warranty obligation on the defective product.