Our Delivery Promise is aimed at ensuring you receive your order as quickly as possible and to ensure your online shopping experience is a positive one. In general, we define delivery areas into two zones: Metro and Non-Metro. Non-Metro delivery zones and heavy items have additional shipping charges with all delivery charges being calculated and paid at time of checkout*.
- Unless customer specifies in advance, we choose either AustPost eparcel/satchel bag service or Courier service at our own discretion
- Tracking numbers are provided and uploaded online for most orders after they become available.
- The processing of orders, including picking and despatch are completed on Monday to Fridays during business hours (excluding public holidays). Currently, no weekend delivery service is available.
- For PO Boxes or Australia Post Parcel Lockers, we can only use AustPost e-parcel or Satchel bag services. Courier service can not delivery to above addresses. Please confirm with us to ensure you can receive the item before placing your order
- During the "wet season" deliveries into Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our standard delivery time frames.
- Delivery time frames may change from time to time due to unforseen circumstances, we will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. If you have any queries regarding your late order, please contact our Customer Service on 1300 871 158.
- Items on eBay store are mainly available to purchase for personal use and any purchase of commercial quantities may be cancelled at own discretion
*In general, we do not deliver to Australian Islands off the mainland and some very remote regional locations (I.e. Weipa). we will deliver to addresses within the mainland where possible but all on-forwarding costs incurred for shipments of goods to an Australian island will be at the customer's discretion.
Metro Delivery areas are defined as selected areas of Melbourne, Adelaide, Brisbane, Geelong, Perth & Sydney. Orders placed to these areas are closer to our warehouses with orders expected to be delivered within 1 - 3 business days.
- Orders will be packed and despatched twithin 24 hours after full payment received (not including weekends)
- Tracking numbers are supplied once the order is packed and ready for despatch
Non-metro zones are designated by our courier company and due to the additional travel distance, they incur different charges and delivery times* from Metro Deliveries. Depending on your delivery zone, these types of orders typically delivered between 3 to 7 business days.
*Delivery charges are calculated at time of checkout
Cash on pickup
Cash on pickup service is now available for most items in our warehouse. However, please contact us on 1300 871 158 to confirm stock availability and make an appointment is required prior to pickup. Please note, for security reason, we can not offer local pickup if customer has chosen Paypal payment in advance.