Frequently Asked Questions
Q: Does this item have warranty?
A: Yes, all of our items are covered with full manufacturer warranty. Please check our product listings for details.
Q: How do I orgainse my return?
A: Please send your return request via eBay message, We will reply you within 24-48 hours. We don't authorize return over the phone.
Q: Is this item brand new?
A: Yes, all items are brand new, unless stated differently on the listing.
Q: Is it phone Australian Stock ?
A: Yes, We are only selling Australian stock.
What sort of payments do you accept?
A: We accept PayPal, Bank Deposit and Cheque/Money order.
Q: Can I pay with my credit card?
A: Yes, We are accept credit card payment via Paypal.
Q: How do I know my payment has been received?
A: An automated payment confirmation email will be sent to you when your payment has been received
Q: Do you provide ABN Tax Invoice?
A: Yes, We do provide ABN Tax invoice for any transaction.
Q: Would you match prices with other eBay Sellers?
A: Yes, we do match prices for our customers. However we would only match with sellers who sell the same type of product and it has to be Australian Stock
Q: Is this mobile phone unlocked?
A: Yes, all items are unlocked, unless stated differently on the listing.
Q: Do I get a tracking number for my order?
A: Yes, once your item has been dispatched, the tracking detail would be emailed to you via our automated freight sytem.
Q: Do I get discount for combined postage?
A: Yes, please check the shipping detail in the item listing.
Q: What's your bank details so I can make payment?
A: Bank Detail: Westpac Bank Name: Mobileciti BSB: 032277 ACC: 391952 Please use your eBay user ID/Sales record number for payment reference.
Q: Do you allow pick up?
A: Yes, please contact us to arrange pickup.
Q: What's your store address and trading hours?
A: Please contact us for pickup address. Trading Hours: Mon-Wed, Fri 10:00am - 6:00pm Thursday: 10:00am - 8:00pm Sat, Sun 10:00am - 5:30pm