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Frequently Asked Questions

Q: Does this item have warranty?

A: Yes, all of our items are covered with full manufacturer warranty. Please check our product listings for details.

Q: How do I orgainse my return?

A: Please send your return request via eBay message, We will reply you within 24-48 hours. We don't authorize return over the phone.

Q: Is this item brand new?

A: Yes, all items are brand new, unless stated differently on the listing.

Q: Is it phone Australian Stock ?

A: Yes, We are only selling Australian stock.

What sort of payments do you accept?

A: We accept PayPal, Bank Deposit and Cheque/Money order.

Q: Can I pay with my credit card?

A: Yes, We are accept credit card payment via Paypal.

Q: How do I know my payment has been received?

A: An automated payment confirmation email will be sent to you when your payment has been received

Q: Do you provide ABN Tax Invoice?

A: Yes, We do provide ABN Tax invoice for any transaction.

Q: Would you match prices with other eBay Sellers?

A: Yes, we do match prices for our customers. However we would only match with sellers who sell the same type of product and it has to be Australian Stock

Q: Is this mobile phone unlocked?

A: Yes, all items are unlocked, unless stated differently on the listing.

Q: Do I get a tracking number for my order?

A: Yes, once your item has been dispatched, the tracking detail would be emailed to you via our automated freight sytem.

Q: Do I get discount for combined postage?

A: Yes, please check the shipping detail in the item listing.

Q: What's your bank details so I can make payment?

A: Bank Detail: Westpac Bank Name: Mobileciti BSB: 032277 ACC: 391952 Please use your eBay user ID/Sales record number for payment reference.

Q: Do you allow pick up?

A: Yes, please contact us to arrange pickup.

Q: What's your store address and trading hours?

A: Please contact us for pickup address. Trading Hours: Mon-Wed, Fri 10:00am - 6:00pm Thursday: 10:00am - 8:00pm Sat, Sun 10:00am - 5:30pm

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