We always aim at ensuring your item to be arrived in perfect condition and on time, but sometimes problems arise. If your items do not turn up AFTER our shipping time, please check the following points before sending us a lost inquiry.
1. Check if your shipping address in PayPal matched with the actual shipping address you would like us to ship to.
2. Look for a post office notice in your mail box. Sometimes buyers do not get their item because no one at home to sign. In this case postman will leave a message and bring the item back to post office, scheduling for a second delivery. If the item still fails to be delivered, it will be kept in the Post Office for up to 15 days. After that the item will be sent back to us.
3. Request your local post office to track by giving them the receipt number we gave to you.
In case you haven't received your items for a long period of time, please contact with us to find out the reason. This may be caused by the delivery problems. We will try best to track the items and figure out the problems. We make sure you will receive the item or get refund.
The delivery guarantee does not apply to the following situation and buyer will have to pay shipping for resend:
1. Buyer provide insufficient address.
2. Buyer provide wrong address.
3. Unclaimed Items.
We always use bubble wrap (usually double layered), peanuts, EPE pad or air bag to prevent shipping damage. We also stick a " Fragile " label on all packages to remind post office to take care of packages very carefully.
99.97% packages arrived in very good condition. In case you received a damaged package, pls refuse it or open it and do carefully inspections when delivered. If you can not check it right away, pls do not forget to apply for a damage report from the courier within two days, all of packages are insured, insurance company will recover the loss.
Without a damaged report, we will supply new replacements for damaged parts but buyers have to to provide photographs, the packaging of the item and the item itself. We reserves the right to inspect an item for damage, you do not have to return thse items when you first send your claim to us, but you must make sure that you can send them back if requested to do so.
This warranty does not cover installation damage due to acts of God, accident, misuse, abuse, or negligence to these products.
If you do not 100% satisfy with our items or change mind, please contact us within 7 days since items arrived. We accept return without any reason. No question asked, no restock fee. To avoid any loss caused by missing reading or buyer buy items just for trial purpose. At present, shipping is not refundable and buyers are responsible for return shipping too.
If you received a incorrect item, we will issue you exchange it to the correct item, no extra charges will be incurred, we will replace correct item and pay the additional shipping charge and return charge.