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Frequently Asked Questions
 Q: What is the condition of the item?
  A: This is brand new and quality checked. Thanks.
 Q: How long will it take to get my item?
  A: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping Time: USA, UK, Canada, Australia & Singapore need around 7-18 WORKING Days
 Q: Where do you ship from?
  A: Item will be shipped from AU warehouse, let see if the item located. Normally, it may take 7 working days. thanks.
 Q: Do you offer international shipping?
  A: Sure, we do ship worldwide. But some of items located in AU warehouse, it may under ebay global shipping program. We will ship to ebay warehouse, afterthat ebay will ship to you. Thanks.
 Q: How much does it cost to ship to my country?
  A: Please enter your country, it will show automatically in Ebay system. Please contact us if none of your country. Thanks.
 Q: Where can I trace my order parcel status?
  A: You can trace the parcel as below website : https://www.17track.net/en
 Q: If I long time do not receive my parcel, what should I do?
  A: You can first trace as below website, let see the status of the parcel. If the item is on hold at Customs Dept. or somewhere, get stuck or don't show the status, please send message to us, we will check for you soon. Thanks. https://www.17track.net/en
 Q: Can I pay with credit card?
  A: Sorry. Ebay system only accept paypal at the moment. Thanks.
 Q: Is it possible to combine shipping cost if buy more than one item?
  A: Yes, we can do combine shipping discount. But we can't do if this is free shipping cost already.
 Q: What is the return policy?
  A: *Please kindly contact us to resolve problem before return or open Ebay case. Thanks. We offer 30-days money back guarantee. All return item must be in new, resalable and include original packaging. We will refund the purchase price, shipping cost is not refundable. Customer pays all return shipping. If want to exchange another item, the buyer must cover the shipping fees.
 Q: If the item don't fit my bike, what should I do?
  A: Please send us message and let us know your bike model and year, and also how don't fit your bike. If you have problems photo, please kindly send the photo to us for our checking. Our customer services team will help to solve the problem. Thanks.
 Q: What is your office hours?
  A: Our office hours: Monday to Friday, local time 9:00am to 6:00pm. Please feel free to contact us. Thanks.
 Q: Do I need to pay international taxes & duty fees?
  A: We will mark as "Gifts" on custom form. The buyers are fully responsible for any international taxes & duty fees, which may be charged upon delivery.
 Q: Received wrong or defect items, what should I do?
  A: Please contact us before open Ebay case if received wrong item, defect items or any other problems. We will resend item to you, and we will provide solution to fix your problems. Thanks.
 Q: Can I get the discount for the item?
  A: We will offer items discount randomly, please visit our store to check this out. Thanks.
 Q: About Us
  A: Our Company MCmotoparts is an online retailer of excellent quality motorcycles Parts CNC Billet Parts, Carbon Fiber Parts . We offer reasonable prices on our products including those newest ones. Our Commitment We consider our customers the anchor of our company. That is why every employee in MC Motoparts has committed to provide customer
 Q: How do I pay for my purchase?
  A: PayPal PayPal eCheck (7-14 days processing time, Shipment will be held until cleared) VISA, MASTER, OTHER Major Credit Cards Accepted Through Paypal * Non-Paying bidders will be reported. * No other payment method will be acceptable. * Payment must be made within 7 days.
 Q: What countries do you post to?
  A: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
 Q: What is the return policy?
  A: 100% Satisfaction Guarantee / Money Back Guarantee. We offer a 30 days money back guarantee. We will take back any products with which you are not completely satisfied within the 7 days from the date of your delivery. All returned products must be in new, re-salable condition and include original packaging. All manuals, registration cards and acces
 Q: Does the color is the same as photo?
  A: Listing Photo is for reference only. Due to different monitor, the resolution and the color may have discrepancy. Please take note.

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