FAQ's: Luna Events Wedding & Events Products
What is the condition of this item?
I can't find the product or quantity I'm looking for
luna_events : All our products and quantities we sell them in on eBay are in our eBay store. On eBay we just sell set quantities and are happy to do combined postage on these. If you find the eBay store confusing or would like a specific quantity you can't see here please visit our website by typing "Luna Events" into google.
What size are the chair covers?
Due to our Lycra Chair Covers high stretchability, they be can used with many different chair shapes and sizes. For example, in our listings we demonstrate on both a 98cm high x 48cm Wide chair and a 58cm high x 48cm wide chair and as you can see, with both examples, these great chair covers perfectly contour to the shape of the chair
Can I order custom colours, sizes or products?
luna_events : As we mainly supply to wholesale we generally do not offer custom products unless it is for a large bulk order. This would be over 200 chair covers, 200 bands/ sashes/napkins, 50 tablecloths. Please email or call to discuss an order like this.
Does this product come with a warranty?
If there are any defects in the manufacturing of this product we will replace the faulty items, though we do take great care to ensure this does not happen.
How do you ship this item?
We ship with Australia's leading courier company, Australia Post. And because of our buying power we can offer you very competitive shipping rates.
This item will be delivered directly to your door where someone is home to sign for the item.
We will provide you with a tracking number to track this item online, so you can trace its movements from start to finish
How long does shipping take?
If you live in a capital city, delivery takes between 3 - 5 business days. Certain regional areas of Australia can take up to 10 days. If shipping does take longer than what we have specified here, please inform us and we will be on the phone to our courier company to get the problem resolved.
Where do you post from?
This item posts from Melbourne, Australia.
Do you offer international postage?
How Much Is Postage?
All listings will either have a fixed postage charge or free postage. Please note that some remote areas of regional QLD and WA and all of NT may incur an additional fee on heavier items. Please contact us for further info regarding these areas. We are always more than happy to combine postage on multipul purchases - see "combined postage"
Can I get Combined Postage on multiple purchases?
We are more than happy to offer combined postage for multiple purchases. To obtain combined postage "commit to buy" all the products you would like then send a request for combined postage BEFORE you pay. We CAN NOT combine postage after payment. Just email with your postcode if you would like to know combined postage cost before committing to buy.
I would like a quote for a different quantity/combination of products
As eBay is our discount store we just list set quantities (see our eBay store for all products/quantities). You are more than welcome to make up the quantity you are after from these listings, just request a combined postage invoice BEFORE you pay. Email us your postcode if you would like a to know how much the combined postage is before purchasing
What is the return policy?
Luna_events accepts returns. Items must be returned within: 30 days. Refunds will be given as money back. The buyer pays for return postage.luna_events's return policy is shown belowluna_events: If in the unlikely event you are not completely happy after trying out one of the Tablecloths, simply pay for the return postage back to our depot and we will refund 100% of your initial purchase. Covers must be sealed in original sale condition to receive refund..
I would like a quote
As eBay is our discount store we just have set quantity listings (see our eBay store for all products & quantities). You are more than welcome to make up the quantity you are after from these listings, just request a combined postage invoice BEFORE you pay. Please email if you would like a to know how much the combined postage is before purchasing.