CUSTOMER SERVICE CHARTER
Welcome to the “In the Click” shop.inspire.change revolution!
Long-term barriers to employment and training lead to disadvantage, poverty and risk of homelessness. In the Click is an online store with a difference. We sell stuff to create desperately needed work and learning opportunities for highly disadvantaged jobseekers.
SHOP… The power to enable social change is at your fingertips.
INSPIRE… Join us to inspire people all abilities and diverse backgrounds to participate in community life.
CHANGE… Let’s make it happen, together.
The great news is that 100% of proceeds from your purchases are used to support all sorts of work and learning opportunities for those who need it the most… In work preparation training, warehousing, customer service, digital media and business administration to name a few!
Simply put, the more our customers buy, the more work and learning opportunities we can create.
We are committed to providing our customers a reliable, value for money and quality service in our social enterprise designed to suit the work and learning needs of people of all abilities and diverse backgrounds. Customer feedback about your experience is vital, so please get in touch with us before leaving feedback so that we can quickly sort things out.
FREE STANDARD POST
Standard postage is free Australia wide and we offer express postage options ex Melbourne. Some larger items may be marked pick up only.
Orders are processed within 1-2 working days of order (and payment) confirmation ex Melbourne.
LOW FUSS 30 DAYS RETURNS
Changed your mind about your purchases. That’s ok, unopened sealed products can be sent back within 30 days (you pay postage) and we will refund your purchase.
In the event product is damaged, send it back within 30 days (we pay postage) and we will replace it or refund your purchase as you choose.
We offer fixed pricing terms on EBAY items and will auction items from time to time.
HAPPY WITH US?!
Our team would love to hear about your experience with us…. Rate us 5 STAR!
NOT QUITE RIGHT?
We have a dedicated team of workers of all abilities. Feedback is vital to help us understand your experience with us and quickly sort things out.
Please get in touch with us before leaving online feedback