All hardware is covered by warranty. Please contact us if you think
your item is faulty. Should your product be faulty within the warranty
period, it will be subject to either of the two procedures below:
1. Dead on Arrival (DOA)
The buyer must notify us of the DOA
issue within 30 days of receiving the item. Customers claiming DOA must
return the item in its original condition, with full packaging and a
proof of purchase, with NO PHYSICAL DAMAGE.
2. Standard Warranty
Standard Warranty procedure apply for items
found faulty outside the 30 days DOA period, but within the specified
manufacture warranty period.
For all hardware within warranty period, there is an estimated
processing time of 2-3 weeks and the product will be repaired or
replaced with the same or equivalent model; or refunded if stock is not
available at the manufacturer's discretion.
Return without an RMA number will not be accepted.
Our goods come with guarantees that cannot be excluded under the
Australian Comsumer Law. You are entitled to get a replacement or a
refund for a major failure. You are also entitled to have the goods
repaired or replaced if the goods fail to be of accepatable quality and
the failure does not amount to a major failure.