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For questions about returns call:  02 9620 4000

Items may be returned during the first 14 days after shipment, for credit as follows:


Factory Defect or Error
Full return, full credit, including original shipping and handling OR replacement shipment at no charge (customer is responsible for return shipping charges).


Customized Products
There is a 14 day period to Return, Exchange, or receive a Refund on non-logoed and non-embroidered items. If an item is returned for any reason other than a defect in material or workmanship, there will be a 25% restocking charge in addition to the customer paying the cost of shipping the item back to us.

All Returned and Exchanged merchandise must be in new, resalable, unused, undamaged condition, securely and correctly repacked in original box & packing materials. A valid Return Authorization Number (RA#) is required and must appear in black ink on the return address label.

• NO Returns, Refunds, or Exchanges are accepted on items with logos, monograms, or embroidery.

• NO Returns, Refunds, or Exchanges will be given for damaged, abused, misused or incorrectly packed items.

We reserve the right to reject a Return, Refund, or Exchange if the customer fails to follow the proper return procedures, the item remains in the customer’s possession, customer fails to prove error in monogramming and logos, customer refuses to pay shipping costs, or the item is returned after 14 days.

We reserve the right to inspect all claimed defective returns.  In the event the product is determined to be non-factory defective a credit will be issued for the amount of the merchandise only, not to include any additional shipping cost incurred.


Sale of closeout items are final. Only defective closeout items may be returned for credit.


Customer Ordering Error
Please call us  (We want to make sure you are a happy customer)


Please call us


Return Credit
Your credit card will be credited for your product upon receipt of the product in our Return Center.