One less thing to worry about. Your return costs refunded worldwide*
*Your order must have been paid with a PayPal account to be eligible.
Good news! PayPal is offering subsidized return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit: https://www.paypal.com.au/returns/
Brand House Direct offer a "no hassles" return policy. Buying shoes, clothing and accessories online can offer savings and convenience, however we understand that it doesn't give you the opportunity to try things on and ensure that the products fit or suit your requirements. Brand House Direct offer you the opportunity to return the items you purchased in original and unused condition within 30 days of purchase.
How do I return item(s)?
If you require to return your item(s), please contact us via the eBay messaging system and we will message you back return instructions.
Once your item(s) have been returned to us within 30 days of the original purchase date in original condition (unworn & with the shoe box and/or product tags attached) you have the following options:
- Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with store credit. If you are picking a more expensive item we will email you an electronic invoice for the price difference.
- SHIPPING PAID ON PURCHASES FOR AUSTRALIAN CUSTOMERS: If you purchased an item and paid shipping you are eligible for a refund of item cost e.g. If you paid $49.95 (item cost) + $9.95 shipping, you are eligible for a refund of $49.95.
- ITEM(S) PURCHASED WITH FREE SHIPPING FOR AUSTRALIAN CUSTOMERS: If you purchased an item that has free shipping included you are eligible to receive a refund of the total amount paid less $10 if one item is returned or a maximum of $15 if two or more items are returned and you order was sent via standard post e.g. If you paid $49.95 (item cost) + FREE shipping, you are eligible for a refund of $39.95. If you have paid an additional amount to have your item shipped via express post you will not be refunded the additional express post amount paid e.g. If you paid $49.95 (item cost) for a product that offered free standard shipping and elected to pay an additional $8 for express post shipping, you are eligible for a refund of $39.95.
- SHIPPING PAID ON PURCHASES FOR INTERNATIONAL CUSTOMERS: If you purchased an item and paid shipping you are eligible for a refund of item cost e.g. If you paid $49.95 (item cost) + $30 shipping, you are eligible for a refund of $49.95.
Any item returned back to us must be sent back in THE SAME condition as received, items must be sent back unworn including original box, packaging, tags etc. Failure to do so may result in a return/refund not being granted. Items must be returned to us no later than 30 days after the original purchase date. Items must be sent back via a traceable shipping method, we do not take responsibility for items lost in transit. If you elect to exchange your product the exchange will be sent in a timely manner. Shipping times will vary depending on the item you choose.