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Returns

Major or Large Appliances

For all damaged or faulty goods, please call the manufacturer or supplier as per the product warranty information.

Small Appliances - Damages

You must call Customer Service on 1300 727 967 within 24 hours of receipt of damaged goods. Photo proof of the damages will be required. Customer service will assess the damage and if applicable will organise an exchange, refund or credit. Billys will pay the freight cost if the product is being returned by supplying an Australia Post Return Label. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office for despatch.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billys will not be responsible for additional damage during the return process.

Small Appliances - Faulty Goods - DOA (Dead of Arrival)

You must call Customer Service on 1300 727 967 within 24 hours of receipt of damaged goods. Billys will pay the cost of return for DOA items. Customer Service will issue an Australia Post Return Label to enable the goods to be returned and exchanged or refunded. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office for despatch.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billys will not be responsible for additional damage during the return process.

Please note - goods that are deemed not to be DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.

Small Appliances - Faulty Goods - Under Manufacturer's Warranty

All electrical products contained and sold from this site are covered for a limited time by the Manufacturers of the product or Billys suppliers. Billys abides by manufacturers warranty terms and conditions, including the right to repair or replace at the sole discretion of the manufacturer during the warranty period.

In the event , outside our DOA Policy, a product becomes faulty under warranty, it will be the customer's responsibility to return the item to Billys if the item is more than 90 days from date of delivery.

Please contact Customer Service on 1300 727 967 to arrange a Return Authority number (RA) for the return of your goods. It is recommended (at the customers expense) that returned items are sent registered post to enable the goods to be tracked. Billys will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billys will not be responsible for additional damage during the return process.

Please note - goods that are deemed not to be faulty will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.

Low Value accessory products - Returns Policy

Our return policy does not apply to any accessories or small/spare part items listed on our website. Please choose your items carefully, as these items are not returnable.

Not satisfied with your product?

If you find you are not satisfied with your product, you have 10 days to get in contact with Customer Serviceon 1300 727 967. As long as the product is in the same condition as it arrived to you with all packaging and accessories, we will fully reimburse you for the amount you paid for the product less the cost of shipping and a 25% restocking fee (or a minimum of $10).

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