What is your return policy?
We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
- Returned within 14 days of receiving your order
- It is in original undamaged packaging with all tags intact
- The product is in the same condition as how you received it
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.
If the item you receive is faulty, damaged or the wrong item has been sent, please follow our returns instructions and we shall refund you in full.
The buyer will be responsible for the shipping fees to return the items.
How can I pay for my order?
PayPal is the only method of payment that we accept. All items must be paid for prior to dispatch. We are unable to take an order and hold it pending payment.
When will payment be taken for my order?
Payment will be taken when you place your order. Your item will usually be dispatched within 48 hours.
How long do I have to pay?
Please pay soon after you have made the order or received our email informing that you've won your bid so that we could arrange the shipment more quickly. Before you pay,please make sure that your address in Paypal is a valid one.
Where do you deliver to?
All items are shipped from the AU Local. All items will be shipped within 48 hours upon receipt of payment (except weekends and holidays).All Item will be shipped by Auspost or Toll,delivery time will be 1-6 days.All items are sent individually.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
How to contact us?
Please only contact us via ebay. Our customer service team is there to respond to all your queries. We respond to all emails within 24 hours.
Your satisfaction and positive feedback is very important to us.If you were pleased with this transaction, plz respond with all 5-stars. We strive for 5-star service by stating upfront our policies and will try our best to solve the problems you have. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.